This Data Processing Agreement is between the customer identified in the Principal Agreement (Company) and NuvoTech, Inc. (DBA AthenaHQ) (Processor). Processor's address is 225 Bush Street, Suite 370, San Francisco, CA 94104. Its privacy and security contact is Alan Yao at alan@athenahq.ai.
This version applies when incorporated into an agreement between the parties. Publication does not amend an existing agreement; amendments must follow that agreement's amendment provisions.
1. Definitions and Interpretation
Unless otherwise defined herein, capitalized terms and expressions used in this Agreement shall have the following meaning:
- 1.1.1 "Agreement"
- means this Data Processing Agreement and all Schedules;
- 1.1.2 "Company Personal Data"
- means any Personal Data Processed by a Contracted Processor on behalf of Company pursuant to or in connection with the Principal Agreement;
- 1.1.3 "Contracted Processor"
- means Processor or a Subprocessor;
- 1.1.4 "Data Protection Laws"
- means EU Data Protection Laws and, to the extent applicable, the UK GDPR, the UK Data Protection Act 2018 and the data protection or privacy laws of any other country;
- 1.1.5 "EEA"
- means the European Economic Area;
- 1.1.6 "EU Data Protection Laws"
- means the GDPR and applicable laws implementing or supplementing it;
- 1.1.7 "GDPR"
- means EU General Data Protection Regulation 2016/679;
- 1.1.9 "Principal Agreement"
- means the agreement between the Company and Processor governing the Company's use of the Services, including any applicable order form;
- 1.1.10 "Services"
- means the services provided by Processor to the Company under the Principal Agreement;
- 1.1.11 "Subprocessor"
- means any person appointed by or on behalf of Processor to process Personal Data on behalf of the Company in connection with the Agreement.
"Data Transfer" means:
a transfer of Company Personal Data from the Company to a Contracted Processor; or
an onward transfer of Company Personal Data from a Contracted Processor to another recipient,
in each case, where applicable Data Protection Laws or binding transfer terms require a lawful transfer basis or safeguards;
The terms, "Commission", "Controller", "Data Subject", "Member State", "Personal Data", "Personal Data Breach", "Processing" and "Supervisory Authority" shall have the same meaning as in the GDPR, and their cognate terms shall be construed accordingly.
2. Processing of Company Personal Data
Processor shall:
comply with all applicable Data Protection Laws in the Processing of Company Personal Data; and
not Process Company Personal Data other than on the relevant Company's documented instructions.
The Company instructs Processor to process Company Personal Data.
3. Processor Personnel
Processor shall take reasonable steps to ensure the reliability of any employee, agent or contractor of any Contracted Processor who may have access to the Company Personal Data, ensuring in each case that access is strictly limited to those individuals who need to know / access the relevant Company Personal Data, as strictly necessary for the purposes of the Principal Agreement, and to comply with Applicable Laws in the context of that individual's duties to the Contracted Processor, ensuring that all such individuals are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.
4. Security
Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Processor shall in relation to the Company Personal Data implement appropriate technical and organizational measures to ensure a level of security appropriate to that risk, including, as appropriate, the measures referred to in Article 32(1) of the GDPR.
In assessing the appropriate level of security, Processor shall take account in particular of the risks that are presented by Processing, in particular from a Personal Data Breach.
5. Subprocessing
Processor shall not appoint (or disclose any Company Personal Data to) any Subprocessor unless required or authorized by the Company.
6. Data Subject Rights
Taking into account the nature of the Processing, Processor shall assist the Company by implementing appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Company obligations, as reasonably understood by Company, to respond to requests to exercise Data Subject rights under the Data Protection Laws.
Processor shall:
promptly notify Company if it receives a request from a Data Subject under any Data Protection Law in respect of Company Personal Data; and
ensure that it does not respond to that request except on the documented instructions of Company or as required by Applicable Laws to which the Processor is subject, in which case Processor shall to the extent permitted by Applicable Laws inform Company of that legal requirement before the Contracted Processor responds to the request.
7. Personal Data Breach
Processor shall notify Company without undue delay upon Processor becoming aware of a Personal Data Breach affecting Company Personal Data, providing Company with sufficient information to allow the Company to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Laws.
Processor shall co-operate with the Company and take reasonable commercial steps as are directed by Company to assist in the investigation, mitigation and remediation of each such Personal Data Breach.
8. Data Protection Impact Assessment and Prior Consultation
Processor shall provide reasonable assistance to the Company with any data protection impact assessments, and prior consultations with Supervising Authorities or other competent data privacy authorities, which Company reasonably considers to be required by article 35 or 36 of the GDPR or equivalent provisions of any other Data Protection Law, in each case solely in relation to Processing of Company Personal Data by, and taking into account the nature of the Processing and information available to, the Contracted Processors.
9. Deletion or return of Company Personal Data
Following expiration or termination of the relevant Services (the "Termination Date"), Company instructs Processor to retain Company Personal Data for up to ninety (90) calendar days solely to make those data available to Company for return or download (the "Retrieval Period"), unless Company requests earlier deletion in writing. Processor shall make those data available for return or download on request during the Retrieval Period and shall continue to protect the retained data under this Agreement. Processor shall promptly, and in any event within ten (10) business days after the earlier of (a) receipt of Company's written request for deletion or (b) the end of the Retrieval Period, delete and procure the deletion of all copies of those Company Personal Data. An earlier deletion request ends the Retrieval Period for the data covered by that request.
Processor shall provide written certification to Company that it has fully complied with section 9.1 by the deletion deadline specified in that section.
10. Audit rights
Subject to this section 10, Processor shall make available to the Company on request all information necessary to demonstrate compliance with this Agreement, and shall allow for and contribute to audits, including inspections, by the Company or an auditor mandated by the Company in relation to the Processing of the Company Personal Data by the Contracted Processors.
Information and audit rights of the Company only arise under section 10.1 to the extent that the Agreement does not otherwise give them information and audit rights meeting the relevant requirements of Data Protection Law.
11. Data Transfer
Processor shall not transfer or authorize the transfer of Company Personal Data outside the EU or EEA without Company's prior written consent. Separately agreed geographic restrictions and subprocessor approval requirements continue to apply. The safeguards in this section do not themselves authorize additional recipients or destinations.
Where a transfer from Company to Processor requires safeguards under Chapter V of the GDPR and the parties rely on standard contractual clauses, the unmodified clauses in the Annex to Commission Implementing Decision (EU) 2021/914 of June 4, 2021 (EU SCCs) are incorporated into this Agreement. Module 2 applies where Company is a controller and Processor is a processor; Module 3 applies where Company is a processor and Processor is a subprocessor. Schedule A specifies the selections and appendices. Before relying on the EU SCCs, the parties shall complete and incorporate the customer transfer record described in Schedule A, including any customer-specific appendix information.
Where the corresponding transfer is a Restricted Transfer under UK data protection law and the parties rely on the EU SCCs with the UK Addendum, the ICO's International Data Transfer Addendum, version B1.0, in force March 21, 2022, applies with Schedule B. Its Part 2 Mandatory Clauses are incorporated as specified in Schedule B. The parties shall complete its Tables before relying on this arrangement.
Processor shall satisfy applicable onward-transfer safeguards and customer authorization requirements before any onward transfer. The parties shall complete and document the assessments and supplementary measures required for the applicable transfer mechanism, including EU SCC Clause 14 and the applicable UK data protection test. Incorporation of these terms does not establish that a particular assessment has been completed.
A separately documented lawful transfer basis may apply where its requirements are satisfied. Transfers governed by other jurisdictions require an applicable documented arrangement. This Agreement does not represent that Processor is certified under the EU-US Data Privacy Framework.
12. General Terms
Confidentiality. Each Party must keep this Agreement and information it receives about the other Party and its business in connection with this Agreement ("Confidential Information") confidential and must not use or disclose that Confidential Information without the prior written consent of the other Party except to the extent that:
- disclosure is required by law;
- the relevant information is already in the public domain.
Notices. All notices and communications given under this Agreement must be in writing and will be delivered personally, sent by post or sent by email to the address or email address set out in the heading of this Agreement at such other address as notified from time to time by the Parties changing address.
13. Governing Law and Jurisdiction
This Agreement shall be governed by the laws governing the Principal Agreement.
Any dispute arising out of or relating to this Agreement shall be resolved in accordance with the dispute resolution, jurisdiction, and venue provisions of the Principal Agreement.
If there is a conflict, the mandatory provisions of the applicable EU SCCs and UK Addendum prevail over this Agreement and the Principal Agreement. Neither agreement limits their mandatory data-subject rights, remedies, governing-law provisions or access to competent courts and supervisory authorities.
Schedule A: EU transfer safeguards
This schedule sets out the requirements for completing the official EU SCCs incorporated under section 11.2. Their unmodified mandatory text applies. This schedule and the incorporated customer transfer record together form their appendices.
SCC selections
- Modules
- Module 2 for controller-to-processor transfers; Module 3 for processor-to-subprocessor transfers. Only the module matching the Company's actual role for the relevant processing applies.
- Clause 7
- The optional docking clause does not apply.
- Clause 9(a)
- Option 1: prior specific written authorization. The parties shall agree and record the advance request period in the customer transfer record before relying on these SCCs. Annex III identifies the specifically authorized recipients.
- Clause 11
- The optional independent dispute-resolution language does not apply.
- Clause 17
- The parties shall select and record the applicable option and governing law in the customer transfer record in accordance with Clause 17. The selected law must permit third-party beneficiary rights.
- Clause 18(b)
- The parties shall identify the courts of an EU Member State in the customer transfer record, subject to the SCCs' mandatory data-subject rights.
Annex I.A: parties
- Data exporter
- Company, with its legal name, address and privacy contact recorded in the Principal Agreement or customer transfer record. Its role is controller for Module 2 or processor for Module 3. Its relevant activities are use of the contracted Services and transfer of the data described in Annex I.B.
- Data importer
- NuvoTech, Inc. (DBA AthenaHQ), 225 Bush Street, Suite 370, San Francisco, CA 94104. Contact: Alan Yao, alan@athenahq.ai. Its role is processor for Module 2 or subprocessor for Module 3. Its relevant activities are operation of the contracted Services and processing on Company's documented instructions.
- Acceptance and date
- The parties' binding adoption of this Agreement and completed transfer record, including the adoption date and acceptance evidence, is recorded in the Principal Agreement or customer transfer record.
Annex I.B: processing and transfer description
- Data subjects
- Company's users and business contacts, and individuals whose personal data Company includes in uploaded content, prompts, integrations or support communications. Company specifies any additional categories in its transfer record.
- Personal data
- User names, email addresses and account information; personal data in customer-provided prompts, documents, integration content and support communications. The transfer record identifies the categories for the contracted features actually used.
- Sensitive data
- No sensitive-data processing is authorized by this schedule alone. Before instructing such processing, Company and Processor shall document the specific data, purpose, restrictions and additional safeguards in the transfer record.
- Frequency
- As needed on a recurring basis during use of the contracted Services, unless the transfer record specifies a one-time transfer.
- Nature and purpose
- Receipt, storage, retrieval, analysis and generation of outputs for the contracted AI visibility, analytics and content features; account administration and customer support, on Company's documented instructions.
- Duration
- For the term of the relevant Services and the return, retention and deletion periods in section 9. The recipient schedule specifies the subject matter, nature and duration of processing by each subprocessor.
Annex I.C: competent supervisory authority
The competent authority is determined under Clause 13 from Company's establishment, representative or relevant data subjects, as applicable, and identified in the customer transfer record. The choice of governing law does not itself determine the competent authority.
Annex II: technical and organizational measures
The verified security schedule incorporated in the customer transfer record forms Annex II. Before relying on these SCCs, the parties shall complete that schedule with the specific measures actually applied to the relevant systems and processing. Sections 3, 4, 7 and 9 continue to apply. The security schedule must describe:
- Authentication, organization-scoped authorization and privileged access controls for nonpublic customer data.
- Protection of data in transit and at rest, including the actual encryption scope and key-management responsibilities for each covered service.
- Personnel access restrictions, confidentiality obligations and security guidance.
- Security-relevant audit records, incident-handling procedures and breach-notification processes.
- Data return, retention and deletion procedures for the relevant stores and onward recipients, including verification of completion.
- Storage, backup, recovery and security-testing measures and their effectiveness for the relevant processing.
Annex III: specifically authorized subprocessors
Company's versioned recipient schedule, incorporated in its transfer record, identifies each specifically authorized subprocessor's legal name, address and contact; purpose and data categories; actual processing destinations; and subject matter, nature and duration of processing. Processor shall retain Company's written authorization. The public provider list below is not a substitute for this schedule or authorization.
Customer transfer record
Before relying on this arrangement, the parties shall complete and incorporate a written record identifying Company's legal entity, address, privacy contact and applicable role; the relevant controller and its instructions for Module 3; the competent supervisory authority; binding adoption date and evidence; actual feature and data scope; authorized recipients and destinations; verified security measures; agreed SCC option, request-period, governing-law and court selections; UK Table 4 selection where applicable; applicable assessment and supplementary measures; and any stronger negotiated restrictions. A required item that is not applicable shall have a documented reason.
Schedule B: UK transfer safeguards
This schedule sets out the requirements for completing the Tables for the ICO's International Data Transfer Addendum, version B1.0, in force March 21, 2022, subject to completion of the customer transfer record required by section 11.3.
- Table 1: parties and start date
- The exporter, importer and contacts are those in Annex I.A and the completed customer transfer record, including any applicable registration details. The start date is the recorded date on which both parties are bound by this Agreement and the completed UK arrangement.
- Table 2: selected SCCs
- Commission Implementing Decision (EU) 2021/914 of June 4, 2021, with Module 2 or Module 3 as recorded for the relevant processing. Clause 7: no. Clause 11 optional language: no. Clause 9(a): Option 1, specific authorization, with the advance request period agreed in the customer transfer record. Module 4 and its combination-of-data entry do not apply.
- Table 3: appendix information
- Annex I.A, Annex I.B, Annex II and Annex III of Schedule A, together with their completed customer-specific information in the incorporated transfer record.
- Table 4: ending after changes
- The parties shall select and record which parties may end the UK Addendum under Section 19 of its Mandatory Clauses before relying on the UK arrangement.
Part 2: mandatory clauses
Part 2: Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section 18 of those Mandatory Clauses.
That Part 2 is incorporated in full. Its mandatory amendments and hierarchy apply, including its UK governing-law and court provisions. The EU selections in Schedule A do not override those provisions for UK Restricted Transfers.
Subprocessors
AthenaHQ uses the subprocessors below to support the delivery of its services. A subprocessor may process customer personal data only where the relevant service or feature is used. Listing a provider does not replace Company's authorization under section 5.1. Processing locations depend on the service and account configuration, including onward processing and support access. A primary hosting region does not describe every processing activity. The customer's authorized recipient schedule records the destinations for its transfers.
| Subprocessor | Purpose | Processing location |
|---|---|---|
| Vercel, Inc. | Application hosting, edge network, and AI Gateway model routing | United States / global |
| Google LLC (Google Cloud) | Cloud infrastructure, analytics data processing, and Vertex AI model inference | United States / global |
| Amazon Web Services, Inc. | Artificial intelligence model inference services (Amazon Bedrock) | United States / global |
| PlanetScale, Inc. | Managed relational database infrastructure | United States |
| Cloudflare, Inc. | Content delivery, object storage, and security services | United States / global |
| ClickHouse, Inc. | Hosted analytics database infrastructure | United States |
| Upstash, Inc. | Managed cache and data queue infrastructure | United States |
| Qdrant Solutions GmbH | Vector database infrastructure | United States |
| Captain Technologies, Inc. | Managed file indexing and retrieval | United States |
| OpenAI, L.L.C. | Artificial intelligence model services | United States |
| Anthropic, PBC | Artificial intelligence model services | Service-specific; destinations must be verified and recorded in the authorized recipient schedule before transfer |
| Cohere Inc. | Artificial intelligence embedding services | United States |
| Perplexity AI, Inc. | Artificial intelligence search services | United States |
| Exa Labs, Inc. | Web search and retrieval services | United States |
| Firecrawl, Inc. | Web content retrieval and extraction | United States |
| PostHog, Inc. | Product analytics | United States |
| Datadog, Inc. | Application monitoring, logs, and observability | United States |
| Resend, Inc. | Transactional email delivery | United States |
| ActiveCampaign, LLC (Postmark) | Transactional email delivery | United States |
| Pylon Labs, Inc. | Customer support and communication services | United States |
| Stripe, Inc. | Payment processing and subscription billing | United States |
| Autumn Labs, Inc. | Billing and usage management | United States |